Phone: 324-3423-4234
Email: echo-es@info.com
For any questions about this Privacy Policy or our use of your personal data, please contact us using the details above.
We may collect and process the following categories of personal data:
a) Identity and contact data
– Name
– Job title
– Company / organisation name
– Email address
– Telephone number
– Postal address (where provided)
b) Enquiry and project information
– Information you include in contact forms, emails or calls
– Project requirements, technical information and site details
– Budget, timescales and service interests
– Any attachments, drawings or documents you send to us
c) Technical and usage data
– IP address
– Browser type and version
– Device information
– Operating system
– Referring website
– Pages viewed and time spent on the website
– Cookie and similar technology data
d) Marketing and communications data
– Your preferences regarding marketing communications
– Records of correspondence with you
We collect personal data:
– directly from you when you contact us, complete a form, email us or call us;
– when you request information, a quotation, a call-back or a project discussion;
– automatically when you use our website, through cookies, server logs and similar technologies;
– from publicly available business sources where appropriate and lawful.
We may use your personal data to:
– respond to your enquiries;
– discuss your requirements and assess potential projects;
– provide quotations, proposals or pre-contract information;
– deliver our services and manage our business relationship with you;
– operate, maintain, secure and improve our website;
– analyse website performance and user behaviour;
– keep records of communications and business dealings;
– comply with legal, regulatory and compliance obligations;
– send marketing communications where you have consented or where otherwise permitted by law.
We rely on one or more of the following lawful bases under applicable data protection law:
– Legitimate interests:
to respond to business enquiries, manage relationships, operate our website, improve our services, and maintain the security of our systems.
– Steps prior to entering into a contract / performance of a contract:
where processing is necessary to prepare a proposal, quotation or service arrangement, or to perform a contract with you or your organisation.
– Legal obligation:
where we need to comply with applicable laws, regulations, health and safety obligations, accounting requirements or legal requests.
– Consent:
where consent is required, for example for certain cookies or certain marketing activities.
We may share personal data with trusted third parties where necessary, including:
– website hosting and IT support providers;
– website analytics, security and anti-spam providers;
– CRM, communications and administrative service providers;
– professional advisers, including legal, insurance and accounting advisers;
– subcontractors, consultants and delivery partners where relevant to a project;
– public authorities, regulators, courts or law enforcement where required by law.
We require third parties processing personal data on our behalf to handle it securely and lawfully.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that it is protected, including the use of appropriate safeguards where required by law.
We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to satisfy legal, regulatory, insurance, tax, accounting or reporting requirements.
As a general guide:
– general enquiries may be retained for up to [12/24] months;
– quotation, proposal and project-related records may be retained for up to [6] years, or longer where needed for legal or contractual reasons;
– website analytics data is retained in line with the relevant platform settings;
– cookie-related data is retained according to the duration of the relevant cookie or consent tool settings.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure.
Subject to applicable law, you may have the right to:
– request access to your personal data;
– request correction of inaccurate or incomplete data;
– request erasure of your personal data;
– request restriction of processing;
– object to processing based on legitimate interests;
– request the transfer of your personal data to another organisation in certain circumstances;
– withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details above.
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Our website uses cookies and similar technologies. Please see our Cookie Policy for further information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by other means.
